Frequently Asked Questions

General

 

Q: What is the minimum hire period?

A: Our rates are based on 1-7 day hire. This means there is no limit to the length of time you can hire our furniture.

 

Q: Do you hire to private parties?

A: Unfortunately, we only deal with trade customers like PR companies, party and wedding planners, event organisers and corporate customers. 


Q: What if I want to extend my hire agreement?

A: If you would like to extend your furniture hire agreement, your existing hire agreement can be extended at any time. Just get in touch with us and we’ll extend your agreement.

 

Q: What is your cancellation policy?

A: Within 14 days of delivery date 25% of the hire charge is payable. Within 7 days of delivery date 50% of the hire charge is payable. Within 2 days of delivery date 100% is payable.

 

Q: What happens if the furniture is damaged during the hire period?

A: Any damages on site will be recorded by our collection team. Your signature will be required for acceptance and then our processing team will be in touch with you should any charges apply.

 

Q: Is there any other furniture available other than what is on the website?

A: Yes! We have a huge range and might even be able to source furniture for you. Just get in touch to let us know what you have in mind.

 

Q: I have received a cheaper quote, can you match the price?

A: Yes, here at City Furniture Hire we office price matching and we guarantee to beat any genuine like for like quote. Get in touch for more details.


Q: Do you offer long term office furniture hire?

A: Yes! We offer long term office furniture hire from a few days to a few years. You can also extend, update or amend your order at any time.

 


Q: What's the longest time I can hire office furniture from you? 

A: There is no limit on how long you can hire our office furniture for and if you need to extend you hire period at any time, that's fine, we'll be happy to help you do this. And what’s more - the longer the hire period the cheaper the unit price!

 


Q: What are the benefits of hiring rather than buying?

A: By hiring at a low weekly cost, you do not need to use capital expenditure to buy the furniture outright. We offer desks from as little as £3.80 and operator chairs from £3.25 per week* with extra discounts available for larger quantities and hire periods. You can also include the monthly rental fees within your business operating costs to benefit from tax savings.


*Based on 12 months hire


Q: What delivery service do you offer?

We deliver furniture and will collect again from anywhere in the UK! We also offer a furniture installation service.


 

Deliveries

 

Q: What are your delivery times?

A: We deliver and collect at a time convenient to you 24/7. However, our standard delivery times are 8AM – 5.30PM.

 

Q: Do you provide a furniture installation service?

A: We can not only deliver, be we can install your furniture for you at your venue of choice too. Please get in touch for more details.

 

Payments & Ordering

 

Q: Do you have minimum order value?

A: Our minimum order spend is £250.00.

 

Q: Do you charge a damage waiver?

A: Yes. We charge a non-refundable slight damage waiver of 3% on all orders. This covers general cleaning, wear and tear.

 

Q: What are your payment options?

A: We accept payments by BACS, debit card, cheque and credit card.

 

Q: Can I apply to be an account customer?

A: Yes we do offer trade accounts. Get in touch for more details.

 

Q: Do I have to pay a deposit?

A: Yes, a deposit must be made in order to secure your furniture order and full payment must be cleared before your delivery date.

 

Q: Do I have to pay a damage deposit?

A: You will only need to pay a damage deposit if you have chosen to collect and return the furniture you hire from us using your own transport.

 

Q: What is your refund policy?

A: If we have agreed to refund you for any reason, the agreed refund will be paid to you within 14 days.



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