Frequently Asked Questions

General

 

Q: What is the minimum hire period?

A: Our rates are based on 1-7 day hire. This means there is no limit to the length of time you can hire our furniture.

 

Q: Do you hire to private parties?

A: Unfortunately, we only deal with trade, event organisers and corporate customers.

 

Q: What if I want to extend my hire agreement?

A: If you would like to your existing hire agreements can be extended at any time. Just get in touch with us and we’ll extend your agreement.

 

Q: What is your cancellation policy?

A: Within 14 days of delivery date 25% of the hire charge is payable. Within 7 days of delivery date 50% of the hire charge is payable. Within 2 days of delivery date 100% is payable.

 

Q: What happens if the furniture is damaged during the hire period?

A: Any damages on site will be recorded by our collection team. Your signature will be required for acceptance. Our processing team will be in touch should any charges apply.

 

Q: Is there any other furniture available other than what is on the website?

A: Yes, get in touch to let us know what you have in mind.

 

Q: I have received a cheaper quote, can you match the price?

A: Yes, we guarantee to beat any like for like quote. Get in touch for more details.

 

Deliveries

 

Q: What are your delivery times?

A: We deliver and collect at a time convenient to you 24/7. However, our standard delivery times are 8AM – 5.30PM.

 

Q: Do you provide a furniture installation service?

A: Yes. Get in touch for more details.

 

Payments & Ordering

 

Q: Do you have minimum order value?

A: Our minimum order spend is £250.00.

 

Q: Do you charge a damage waiver?

A: Yes. We charge a non-refundable slight damage waiver of 3% on all orders. This covers general cleaning, wear and tear.

 

Q: What are your payment options?

A: We accept payments by BACS, debit card, cheque and credit card (including American Express) .

 

Q: Can I apply to be an account customer?

A: Yes we do offer trade accounts. Get in touch for more details.

 

Q: Do I have to pay a deposit?

A: Yes, a deposit must be made in order to secure your furniture order and full payment must be cleared before your delivery date.

 

Q: Do I have to pay a damage deposit?

A: You will only need to pay a damage deposit if you have chosen to collect and return the furniture you hire from us using your own transport.

 

Q: What is your refund policy?

A: If we have agreed to refund you for any reason, the agreed refund will be paid to you within 14 days.



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